HPE Datacenter Care Service is designed to help you consistently meet your service-level targets and other business objectives by providing:
• A cost-effective support solution tailored to your exact requirements and addressing the various technologies deployed across your IT solutions and data center
• Proactive issue identification and advice on mitigation of risks
• Access to HPE specialists that can augment your own capabilities, with the overall goal to help you reduce risk, increase productivity, and address peak workloads and emerging projects
• Flexible reactive support options that enable you to choose from any of HPE’s reactive levels, ranging from next business day through to call-to-repair and higher, and allocate them to products according to their role in your solutions
• Consistent and reliable remote support with active end-to-end case management and reporting to help avoid the unnecessary escalation of routine issues
• Fast connection to HPE technical specialists who can help you rapidly address any critical issues and achieve quicker resolution
• Flexible proactive support options, delivered by HPE specialists, who complement your own capabilities and can help you focus on innovation
• Advanced remote technologies and tools designed to reduce downtime and increase productivity
• An assigned account team focused on your IT environment and business objectives that provides a single point of contact within HPE, helps to ensure that your relationship with HPE meets your expectations, and verifies delivery of all service options as agreed upon
• Access to HPE IT Service Management (ITSM) experts and knowledge built on ITSM best practices, like IT Infrastructure Library (ITIL) v3, ISO/IEC 20000, and so on, which can help provide the ability to improve your IT operation through a formal continual improvement process
• Access to HPE Education Digital Learner Starter Pack for HPE Datacenter Care customers to provide better access to more effective learning experiences for your workforce
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